Terms and Conditions

 

Specifications of Products -

Due to manufacturing criteria we reserve the right to make any changes to any items at any time. Normally it must be assumed that any such alteration would enhance to product. We try to keep the details on the web pages up to date, but should any user find variations we would ask that they point this out to us so that we may make the necessary changes.

 

 

Carriage

All prices are plus carriage, details are shown under 'Shipping' which covers our normal transport methods. Multiple order parts will subject to ONE carriage charge only. If any express delivery is required which is outside the normal delivery methods, additional charges will be applied.

 

Guarantee-

Our standard terms of supply are that products are supplied for the purpose which they are intended to be used, as equipment should be free of defects in either workmanship or materials at time of despatch. If an item becomes unserviceable due to faulty materials within a period of 12 months from date of supply, it must be returned to us at your cost for inspection, after which we will replace or refund. Any mechanical damage, misuse or interference with any item by any other party in any way is not allowed, and will automatically invalidate any warranty claim.

 

 

Payment-

Payment of any items is to be offered at time of order. Online orders have secure payment forms. Alternative we can accept traditional Sterling cheques for the amount, made payable to Autogrow and mailed to out contact address

 

Liability -

We accept liability only for items which we are proved faulty by reason of our negligence. Such liability is limited to the price paid for the item and does not include any consequential loss. 

 

 

Right to Cancel - (Consumer Protection - Distance Selling - Directive 97/7/EC)

The right to cancel allows you time to examine the goods. The cooling off period starts when the contract is concluded and ends 7 working days after the day the goods are received. When customers exercise the right to cancel they are under a duty to take reasonable care of the goods and to return them to us in the condition that they were supplied. It shall be the responsibility of the customer to cover return carriage costs and send in a manner that ensures safe transit as we can not be responsible for lost items. Order cancellations must be submitted to us either by email, fax or written letter.

 

Faulty or Damaged Items-

We must be notified on receipt of goods of any damage or lost pieces. Please note that most carriers expect any inspection to take place at time of delivery

 

Privacy Policy-

Autogrow Ltd trading as Autogrow takes your privacy seriously. This privacy policy describes how and why we obtain, store and process data which can identify you.  We may update this policy from time to time

The Information we collect 

Information is collected from you when you register with us, or when you contribute to or use some of the advanced features on the site.  The information we collect is clearly set out on the web page on which we collect it.  See for example our contact us and customer login pages.  In addition, we may collect your IP address and use cookies unless you configure your web browser not to accept them.

Why we collect it

We collect information about you so that we can personalise your use of the site, assist your use of the site and ultimately get your goods to you.  Depending upon your selections for our data protection questions we may arrange for you to be sent information about related products and services from us. 

Autogrow will not give or sell your details to any third party.  We will only use customer data for legitimate business purposes.

Who we disclose it to

We will only pass on information about you as an individual (as opposed to aggregate information) to third parties to enable us to perform services requested by you or with your prior consent. 
In certain circumstances we may need to disclose information about you if you breach this privacy policy or if you breach the Terms and Conditions.  We may also disclose or access your account if required to do so by law or by any Governmental body.

Questions

If you have any questions or complaints relating to this Privacy Policy or how we use the personal information we have about you, please contact us.  We will endeavour to respond to you promptly.

 

 

Serving of any Notice -

The registered office of Autogrow Ltd (company registration number 686786) is Unit 10F Folgate Road, North Walsham, Norfolk NR28 0AJ UK.